Complaints handling is a key component to any safeguarding framework and remains one of the great challenges in organisational efforts to improve accountability, close the gap and listen to people’s voices. To be compliant to this commitment, we need not only to prevent sexual exploitation and abuse, but act upon received reports.
For this to happen, we need to proactively facilitate reception of such complaints. The How to Make Complaint Response Mechanism Participatory and Responsive webinar seeks to explore the reasons for the lack of reports, how to establish trust within communities through improved communication and identifying ways of ensuring better dialogue.
Host organization: CWSA Pakistan
An article will be produced which can serve as lesson learnt for implementation of participatory and responsive CRM.
Date and time: 2 December 2020, 15:00-16:30 (Bangkok time)