2 May 2020

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A key aspect of our shared commitment towards Accountability to Affected People is an organization’s ability to receive and handle complaints efficiently, safely and transparently. Community World Service Asia and Act Church of Sweden have collaborated on hosting a webinar on Remote Complaints Response Mechanism (CRM) and Community Feedback Mechanism in context of COVID-19 facilitated by Ms. Ester Dross, who is a specialist in the field of humanitarian accountability,  complaints handling, prevention of sexual exploitation and abuse, gender and child protection.

The webinar will help in reinforcing participants’ awareness on the importance of setting up and maintaining an accessible, safe, and confidential complaints system, taking into account additional difficulties in reaching out to communities for awareness raising, but also for communities to reach out and report potential concerns or misconduct.

This two-hour webinar will also be an opportunity for sharing best practices among participants and on how organizations are managing programs in the current crisis, while maintaining high levels of quality and accountability and adhering to relevant standards, specifically the Core Humanitarian Standard, which is key for successful complaints handling.

When: May 13, 2020

What time: 2:00 PM (PST)

Where: ZOOM – Link to be shared

Click here for details


  • Programs


Asian Disaster Reduction and Response Network is a network consists of 52 national and international NGOs from more than 20 countries across the Asia-Pacific region. With a strong footprint in the region, the network members are constantly engaged with local communities strengthening their ability to combat disasters, providing humanitarian aid like food, water, shelter and health care, protecting critical facilities like schools and hospitals, creating awareness, advocating for policy changes and improving the capacity of community based organizations.

19-8, 19th Floor, Menara Oval Damansara, No. 685 Jalan Damansara, 60000, Kuala Lumpur, Malaysia

T: +603 7733 5920

F: +603 7733 4920

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