HOW TO MAKE COMPLAINT RESPONSE MECHANISM PARTICIPATORY AND RESPONSIVE

30 November 2020

Complaints handling is a key component to any safeguarding framework and remains one of the great challenges in organisational efforts to improve accountability, close the gap and listen to people’s voices. To be compliant to this commitment, we need not only to prevent sexual exploitation and abuse, but act upon received reports.


For this to happen, we need to proactively facilitate reception of such complaints. The How to Make Complaint Response Mechanism Participatory and Responsive webinar seeks to explore the reasons for the lack of reports, how to establish trust within communities through improved communication and identifying ways of ensuring better dialogue.


Host organization: CWSA Pakistan


Expected output:

An article will be produced which can serve as lesson learnt for implementation of participatory and responsive CRM.


Date and time: 2 December 2020, 15:00-16:30 (Bangkok time)


Registration link:

https://zoom.us/webinar/register/WN_uZ2AireSRriSi0GlYxmTLQ

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Pakistan

Asian Disaster Reduction and Response Network is a network consists of 51 national and international NGOs from more than 20 countries across the Asia-Pacific region. With a strong footprint in the region, the network members are constantly engaged with local communities strengthening their ability to combat disasters, providing humanitarian aid like food, water, shelter and health care, protecting critical facilities like schools and hospitals, creating awareness, advocating for policy changes and improving the capacity of community based organizations.

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